Customer Service

Alba Sports Nutrition Returns Policy

  1. Please make sure we receive your returned items, within 14 days from the day you receive them, to be refunded in full via the original payment method.

  2. If you return your purchase by post or courier after the periods outlined above (with the exception of faulty or damaged goods), we reserve the right not to offer you a refund in full. We may instead return your purchase to you. Prior to sending it, you will be charged the delivery fee applicable to the products and your location.

  3. No refund or exchange will be given without a receipt, dispatch note or other proof of purchase.

  4. Refunds can only be given for products which are returned to us in their original condition. We cannot issue a refund for any item which has been opened or used.

Products That Cannot Be Returned

The following items cannot be returned within the terms of our refund policy:

  1. Opened goods

  2. Samples or free items

How To Return Goods

To return items you are advised to contact us first on 07551 700706 or mark@albasportsnutrition.co.uk so all the relevant information is included in your parcel when you return it. We suggest you return your items via Royal Mail recorded delivery to ensure that if it doesn’t arrive with us you can put in a claim. Please use sufficient packaging to ensure the contents are not damaged in transit.

Returns Address:
Alba Sports Nutrition
1 The Steadings
Woodend
Auchterless
Turriff
Aberdeenshire
AB538ER